Dispatch times are as normal but shipping times may be slightly delayed.
You can track your parcel with the tracking number provided, but if there are any issues you can contact me using the contact section above and I will get back to you within 24 hours.
Due to the new changes, customers in the EU may be liable to pay importation taxes/VAT. Please bare this is mind when ordering.
As everything is made to order, processing and dispatch times can be up to 4 weeks.
The wait time will be included in your confirmation email after purchase, but if you would like to know before hand you can email me or fill out the form in the ‘Contact’ section. You will receive email updates once your order has been started, and once it is completed.
All items will be sent via a tracked service and tracking information will be sent by email once your order has been shipped.
If you need your order for a specific date, please contact me before purchasing so other shipping options can be arranged.
U.K & Northern Ireland – (2-4 working days) – £4
ROI & Europe – (3-5 working days) – £9
Rest of the world – (6-8 working days) – £16
Returns & Refunds
Items may be returned for an exchange if purchased in the wrong standard size as long as the item is returned in the same condition, but return postage costs will have to be covered. As everything is made to order dispatch times for an exchange can take up to 4 weeks.
Made to measure items cannot be exchanged and can only be returned if faulty upon arrival. Please ensure the correct measurements are provided as no returns will be accepted if the wrong measurements were received before production.
As everything is made to order, refunds are not provided.