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COVID-19 Update

Dispatch times are as normal but shipping times may be slightly delayed.
You can track your parcel with the tracking number provided, but if there are any issues you can contact me using the contact section above and I will get back to you within 24 hours.

Shipping

As everything is made to order, processing and dispatch times can be up to 4 weeks.
You will receive an email update once your order has been started, and once it is completed.
All items will be sent via a tracked service and tracking information will be sent by email once your order has been shipped.
If you need your order for a specific date please contact me before purchasing so other shipping options can be arranged.

Shipping costs

U.K & Northern Ireland – (2-4 working days) – £3

Europe – (3-7 working days) – £7

Rest of the world – (10-14 working days) – £15

Returns & Refunds

Items may be returned for an exchange if purchased in the wrong standard size as long as the item is returned in the same condition, but return postage costs will have to be covered. Dispatch times for an exchange can take up to 4 weeks.
Made to measure items cannot be exchanged and can only be returned if faulty upon arrival. Please ensure the correct measurements are provided as no returns will be accepted if the wrong measurements were received before production.

As everything is made to order, refunds are not provided.

Hooked on Sustainability

Here at Hooked Apparel we are passionate about sustainability.
All of our products are handmade in the U.K. and we try to use sustainable fibres where possible.
Everything is made to order to keep waste to a minimum, reusing any materials where possible. Our packaging is also 100% recyclable.